KCML Client Installation

Created by Martin Parkinson, Modified on Mon, 29 Jun at 3:47 PM by Graeme Orchard

OVERVIEW
From time-to-time you may need to re-install the K7 Connector (KClient) software on your PC. This is the software that needs to be installed on the windows PC and allows you to connect to your Influence database.

Typical reasons for wanting to re-install or update the connection software are things such as being unable to launch additional windows within Influence, or certain disconnection errors. You may be asked to update the software as the result of a support call, under guidance from your Influence support technician.

Installing the KCML Client (K7 Connector)

If you need to update or re-install the KClient (k7Connector) software, then follow the below to uninstall the existing version, then proceed with the installation:

In MS Windows, navigate to
Control Panel > Programs > Programs and Features > locate 'KCML KClient' or 'Personal KCML' and uninstall.

Installing KCML Client (K7Connector)

Open the link below in a new tab, this will take you to the downloads page, proceed with downloading the K7 Connector.exe

The link below should take you to the right page for the download (will open in a new tab):

http://influence-it.co.uk\downloads\K7Connector.exe

After the download, return to this page and continue with the guide below:-

Step 1

After the download is complete, open the Downloads folder (right-click on the download) and RUN the K7 Connector as the windows 'Administrator' User.

(If you do not know the 'Administrator' login for your PC, you can try simply running the install, but it MAY not work - see step 3)

Step 2

Click [Next]

Step 3
Select 'Everyone who uses this computer (this will allow second sessions from within Influence).
(If you tried to install this as yourself rather than using 'Run as administrator and it does not allow you to choose 'Everyone ( ) - then you will need to contact your IT support provider and get them to install this using the 'Run as administrator' method instead, and then choose 'Everyone' )