Restrict access by IP Address/MAC Address (Direct only)

Created by Martin Parkinson, Modified on Thu, 27 Aug at 12:36 PM by Graeme Orchard

You can lock down database access so only specific IP addresses or MAC addresses are allowed to connect. Any connection from an unapproved address will be blocked.

Important: This feature only works on Influence DIRECT servers. It does not apply to databases hosted elsewhere

CONTENTS

TABLE OF CONTENTS

How to Set IP/MAC Restrictions
How to Report IP addresses (Login / Log Off)

How to Set IP/MAC Restrictions

Log in as ADM (or another high‑priority user).
Go to Maintenance → System Maintenance → IP and MAC Address Security.
Add:
- One or more allowed IP addresses or IP ranges, and/or
- One or more MAC addresses.

Practical Tips

Start by adding your own machine; enter all MAC addresses for that device (Ethernet + Wi‑Fi). This prevents accidentally locking yourself out if you pick the wrong one. Then add other MAC Addresses / IP Addresses.
If you don’t know your IP or MAC address, a quick online search will show you how to find them. (Google is your friend.)

How It Works

Logging in from an Approved IP Address	You will always be able to connect from this IP address, Irrespective of the Machine / MAC address you are using. *
Logging in using an Approved MAC Address	Using a machine or device with an approved MAC address will always allow you to connect, irrespective of the IP Address you are using. *
Logging in using a Non-Approved MAC Address	In this instance you will only be allowed to login if you are connecting from an approved IP address.
* NOTE - In all instances, our usual geographic restrictions apply, so you will only be able to connect from approved geographic locations (Generally, UK based IP addresses) - so when working abroad you should use a VPN to obtain a UK based IP.

What Happens When a Block Occurs

If someone tries to connect from an unapproved IP or MAC address, Influence will show a warning message listing the blocked IP and MAC address. You can then add those to the approved list if needed.